Join.me incident
Pro and Central - "D error" when downloading the MSI for remote control or add computer functions.
Join.me experienced a major incident on April 18, 2025 affecting Pro/Central, lasting 1h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 18, 2025, 08:14 AM UTC
We are actively investigating reports that some Pro and Central customers may be experiencing a "D error" when downloading the MSI for remote control or add computer functions. Our engineers are working to identify the issue and will provide another update shortly.
- identified Apr 18, 2025, 08:53 AM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- monitoring Apr 18, 2025, 09:09 AM UTC
Our engineers have corrected the issue, and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved Apr 18, 2025, 09:24 AM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.