Jobvite experienced a minor incident on December 16, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Dec 16, 2025, 04:06 PM UTC
We had identified an issue that has resulted in Jobvite Analytics data not refreshing starting around December 11th, 2025. Our engineers have since corrected the problem and updated all affected data.
- postmortem Dec 16, 2025, 04:06 PM UTC
**Impact Summary** The application table did not update since Dec 11, 2025, causing data freshness issues. This impacted downstream processes relying on updated application data. **Root Cause** The sync process failed because a sync lock on the server was not released. This was due to release compatibility issues related to an OS upgrade. **Resolution** · Reverted the problematic changes · Triggered a full sync to restore data freshness. The sync is currently in progress and expected to complete in a few hours. **Preventative Actions** 1. Environment Compatibility Checks 1. Implement validation to ensure changes dependent on OS upgrades are deployed only after the upgrade is complete in production. 2. Pre-Deployment Guardrails 1. Add automated checks in CI/CD pipelines to block deployment of incompatible changes. 3. Enhanced Monitoring & Alerts 1. Introduce alerts for sync lock status and abnormal termination of sync processes. 2. Implement data freshness monitoring to detect delays in updates proactively.