Joan experienced a major incident on June 16, 2026, lasting 1h 15m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jun 16, 2026, 06:41 AM UTC
We are currently experiencing performance issues affecting my.getjoan.com. Our team has identified the cause and is actively working to restore full performance. We’ll provide an update as soon as the issue is resolved. Thank you for your patience and understanding.
- resolved Jun 16, 2026, 07:56 AM UTC
We've now resolved the incident. Thanks for your patience.