Jira Software experienced a minor incident on July 16, 2025 affecting Automation for Jira, lasting 3h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 16, 2025, 03:34 PM UTC
We are investigating cases of degraded performance for Automation rules execution in Jira Service Management and Jira Cloud customers. We will provide more details within the next hour.
- identified Jul 16, 2025, 05:07 PM UTC
We continue to work on resolving the automation rules delay for Jira Service Management and Jira. We are currently mitigating the issue. Expect the next update within the next hour.
- monitoring Jul 16, 2025, 06:09 PM UTC
We are continuing to recover and automation delays are decreasing. We are monitoring the progress and will provide an update with the next hour.
- resolved Jul 16, 2025, 06:43 PM UTC
Between to , we experienced delays in Automation rule execution for Jira Service Management and Jira. The issue has been resolved and the service is operating normally. All new rule submissions are executed normally. For the old (backlog) rules, the system is catching up and will complete them in the next 6-12 hours.