Jira Software incident

Custom Fields loses values after submission on Issue Create Screen

Major Resolved View vendor source →

Jira Software experienced a major incident on November 20, 2025 affecting Viewing content and Create and edit and 1 more component, lasting 3s. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2025, 09:48 PM UTC
Resolved
Nov 20, 2025, 09:48 PM UTC
Duration
3s
Detected by Pingoru
Nov 20, 2025, 09:48 PM UTC

Affected components

Viewing contentCreate and editAuthentication and User ManagementSearchNotificationsAdministrationMarketplaceMobilePurchasing & LicensingSignup

Update timeline

  1. identified Nov 20, 2025, 09:48 PM UTC

    The incident involves Ecosystem and Jira products, specifically affecting the Forge Jira Custom Fields. Customers may experience a loss of values upon selection on the Issue Create Screen. The root cause is identified and we are working on deploying a fix.

  2. resolved Nov 20, 2025, 09:48 PM UTC

    On 20 November 2025, affected Jira users may have experienced some service disruption for Forge custom fields on Jira issue create. The issue has now been resolved, and the service is operating normally for all affected customers.