Jira Align incident

Some Jira Align sites experiencing 500 server error

Notice Resolved View vendor source →

Jira Align experienced a notice incident on June 17, 2025 affecting Pod 10 and AWS rds-us-east-2, lasting 49m. The incident has been resolved; the full update timeline is below.

Started
Jun 17, 2025, 06:44 AM UTC
Resolved
Jun 17, 2025, 07:34 AM UTC
Duration
49m
Detected by Pingoru
Jun 17, 2025, 06:44 AM UTC

Affected components

Pod 10AWS rds-us-east-2

Update timeline

  1. investigating Jun 17, 2025, 06:44 AM UTC

    We are aware of an issue where some Jira Align customers are receiving a 500 server error when attempting to access Jira Align. Our team is aware of this issue and is investigating with urgency. We will provide an update as soon as possible.

  2. monitoring Jun 17, 2025, 07:01 AM UTC

    Jira Align sites that were impacted by this issue should now be back online. Our team is continuing to monitor the situation and will provide further updates when available.

  3. resolved Jun 17, 2025, 07:34 AM UTC

    The incident is resolved and all Jira Align sites are now fully operational.