Jira Align incident

Jira outage for some customers

Notice Resolved View vendor source →

Jira Align experienced a notice incident on August 2, 2021, lasting 1h 30m. The incident has been resolved; the full update timeline is below.

Started
Aug 02, 2021, 02:10 PM UTC
Resolved
Aug 02, 2021, 03:40 PM UTC
Duration
1h 30m
Detected by Pingoru
Aug 02, 2021, 02:10 PM UTC

Update timeline

  1. investigating Aug 02, 2021, 02:10 PM UTC

    We are investigating an issue with Jira being unusable for some customers of Jira Work Management, Jira Service Management, Jira Software, and Jira Align Cloud. We will provide more details within the next hour.

  2. monitoring Aug 02, 2021, 03:02 PM UTC

    We have identified the root cause of Jira being unusable for some customers and have mitigated the problem. We are now monitoring closely.

  3. resolved Aug 02, 2021, 03:40 PM UTC

    Between 1:02 PM UTC to 2:28 PM UTC, we experienced Jira Work Management, Jira Service Management, Jira Software, and Jira Align being unusable for some customers. The issue has been resolved and the service is operating normally.