Jira Align experienced a minor incident on December 7, 2021 affecting Pod 1 and Pod 2 and 1 more component, lasting 7h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 07, 2021, 06:11 PM UTC
There are potential delays in US customer email processing due to an ongoing AWS US East outage.
- identified Dec 07, 2021, 06:58 PM UTC
We continue to work on resolving the incident with delayed email processing. We have identified the root cause and will provide additional updates as soon as possible.
- identified Dec 07, 2021, 08:41 PM UTC
We continue to work on resolving the incident with delayed email processing. We have identified the root cause and will provide additional updates as soon as possible.
- monitoring Dec 07, 2021, 10:55 PM UTC
We have started to see systems recover from this incident. We are now monitoring closely and expect recovery shortly.
- monitoring Dec 08, 2021, 01:19 AM UTC
We are continuing to monitor for any further issues.
- resolved Dec 08, 2021, 01:22 AM UTC
We are no longer having any issues with email.