Jira Align incident

Jira and Azure Devops Connectors offline 23:05 Eastern 31-Jan and resumed at 08:48 1-Feb

Minor Resolved View vendor source →

Jira Align experienced a minor incident on February 1, 2022 affecting Pod 1 and Pod 2 and 1 more component, lasting 54s. The incident has been resolved; the full update timeline is below.

Started
Feb 01, 2022, 03:41 PM UTC
Resolved
Feb 01, 2022, 03:42 PM UTC
Duration
54s
Detected by Pingoru
Feb 01, 2022, 03:41 PM UTC

Affected components

Pod 1Pod 2Pod 4Pod 8Pod 9Pod 10Pod 12Pod 17Pod 18Pod 19

Update timeline

  1. investigating Feb 01, 2022, 03:41 PM UTC

    There was no data loss. This outage delayed the synchronization of data between Jira Align and the team services for Jira and Azure DevOps

  2. investigating Feb 01, 2022, 03:42 PM UTC

    We are continuing to investigate this issue.

  3. resolved Feb 01, 2022, 03:42 PM UTC

    This incident has been resolved.

  4. postmortem Feb 01, 2022, 03:43 PM UTC

    Jira Align customers in the US AWS data centers experienced a lag in connector synchronization from **23:05 Eastern 31-Jan and resumed at 08:48 1-Feb**. The Atlassian engineering team is working on a more robust solution to prevent a similar occurrence.