Jira Align incident

cloud outage impacting the availability of United States based Jira Align & Jira Align Launchpad sites

Major Resolved View vendor source →

Jira Align experienced a major incident on July 28, 2022 affecting Pod 1 and Pod 2 and 1 more component, lasting 29m. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2022, 06:12 PM UTC
Resolved
Jul 28, 2022, 06:42 PM UTC
Duration
29m
Detected by Pingoru
Jul 28, 2022, 06:12 PM UTC

Affected components

Pod 1Pod 2Pod 4Pod 5Pod 6Pod 8Pod 9Pod 10Pod 11Pod 12

Update timeline

  1. identified Jul 28, 2022, 06:12 PM UTC

    Around 1PM EST an Cloud Outage impacted the availability of Jira Align & Jira Align Launchpad sites. Failover is currently rebooting the sites. We will provide additional updates hourly until a complete remediation is in place.

  2. monitoring Jul 28, 2022, 06:29 PM UTC

    At this time, all Jira Align and Jira Align Launchpad sites have been restored. Our Failever worked as expected and restored site access in 5 to 10 minutes for all customers sites outside those hosted on Pod 10. Pod 10 customers encountered a 30 minute failover time frame due to high traffic loads. We will continue to monitor site activity and will post again to close out this incident.

  3. resolved Jul 28, 2022, 06:42 PM UTC

    This incident has been resolved.