Jira Align incident

Enterprise Insights in APAC region service unavailable

Major Resolved View vendor source →

Jira Align experienced a major incident on August 30, 2023, lasting 5h 54m. The incident has been resolved; the full update timeline is below.

Started
Aug 30, 2023, 03:51 PM UTC
Resolved
Aug 30, 2023, 09:46 PM UTC
Duration
5h 54m
Detected by Pingoru
Aug 30, 2023, 03:51 PM UTC

Update timeline

  1. investigating Aug 30, 2023, 03:51 PM UTC

    Beginning at 08:30 UTC on 30-August the Enterprise Insights servers in the APAC regions were unavailable

  2. monitoring Aug 30, 2023, 05:33 PM UTC

    The hardware has been restored and services are slowly coming back online

  3. monitoring Aug 30, 2023, 08:03 PM UTC

    We continue to work on restoring Enterprise Insights services in partnership with our cloud provider. We have identified the root cause and are working to resolve it as quickly as possible. We will provide more details in one hour.

  4. monitoring Aug 30, 2023, 09:23 PM UTC

    Fixed. Monitoring. We have fixed Enterprise Insights services and have mitigated the problem. We are now monitoring closely.

  5. resolved Aug 30, 2023, 09:46 PM UTC

    Between 08:50 UTC to 21:24 UTC, we experienced Enterprise Insights service unavailability for APAC region. The issue has now been resolved and the service is operating normally.