Jira Align incident
Atlassian's cross product user search service is currently degraded.
Jira Align experienced a notice incident on December 18, 2023, lasting 12h 23m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Dec 18, 2023, 03:04 PM UTC
We are investigating reports of intermittent errors for Atlassian, Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, Jira Align, Jira Product Discovery, Atlas, and Compass Cloud customers. We will provide more details once we identify the root cause.
- investigating Dec 18, 2023, 04:01 PM UTC
Atlassian's cross product user search service is recovering. Searches for users within Atlassian products are returning to normal.
- investigating Dec 18, 2023, 04:02 PM UTC
Atlassian's cross product user search service is recovering. Searches for users within Atlassian products are returning to normal.
- investigating Dec 18, 2023, 04:06 PM UTC
Atlassian's cross product user search service is recovering. Searches for users within Atlassian products are returning to normal.
- investigating Dec 18, 2023, 04:23 PM UTC
Atlassian's cross product user search service is currently healthy. Searches for users within Atlassian products are working as expected. We are in the process of investigating the root cause of this incident.
- resolved Dec 19, 2023, 03:28 AM UTC
It has been resolved. Atlassian's cross product user search is working.