Jira Align experienced a notice incident on September 13, 2023, lasting 5h 23m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 13, 2023, 02:08 PM UTC
We are investigating an issue with Atlassian Accounts login that is impacting some Cloud customers. We will provide more details within the next hour.
- monitoring Sep 13, 2023, 03:21 PM UTC
We have identified the root cause of the Atlassian Accounts login issues impacting Cloud Customers and have mitigated the problem. We are now monitoring this closely.
- monitoring Sep 13, 2023, 04:30 PM UTC
We can see a reduction in the Atlassian Accounts login issues after the mitigation actions were taken. We are still monitoring closely and will continue to provide updates.
- monitoring Sep 13, 2023, 05:36 PM UTC
We are no longer seeing occurrences of the Atlassian Accounts login errors, all clients should be able to successfully login now. We will continue to monitor.
- resolved Sep 13, 2023, 07:32 PM UTC
Between 12:45 UTC to 15:30 UTC, we experienced login and signup issues for Atlassian Accounts. The issue has been resolved and the service is operating normally. We will publish a post-incident review with the details of the incident and the actions we are taking to prevent similar problem in the future.