Jiminny incident

Increased latency and timeouts using the voice products

Minor Resolved View vendor source →

Jiminny experienced a minor incident on August 31, 2020 affecting Outbound Dial and SMS and 1 more component, lasting 2h 55m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2020, 05:43 PM UTC
Resolved
Aug 31, 2020, 08:39 PM UTC
Duration
2h 55m
Detected by Pingoru
Aug 31, 2020, 05:43 PM UTC

Affected components

Outbound DialSMSVoice - PSTNVoice - Web AudioVideo Services

Update timeline

  1. investigating Aug 31, 2020, 05:43 PM UTC

    Our upstream provider is experiencing network issues: https://status.twilio.com/incidents/csdzwn7fl16s This may cause the following issues: - outbound calls taking extended time to connect or timeout - inbound calls not routing to your phone - sms not being sent We apologise for the inconvenience

  2. investigating Aug 31, 2020, 06:56 PM UTC

    Roughly 20% of calls are impacted. We await updates to resolution.

  3. monitoring Aug 31, 2020, 08:04 PM UTC

    Mitigations have been put in place around network appliances, we are observing recovery

  4. resolved Aug 31, 2020, 08:39 PM UTC

    This incident has been resolved.