Jiminny experienced a critical incident on January 21, 2021 affecting Zoom Meetings, lasting 4h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 21, 2021, 02:51 PM UTC
We are investigating an uptick in reports of live streams stuck in "Preparing" state. We are working with our providers to understand the root cause.
- identified Jan 21, 2021, 04:04 PM UTC
We have identified the issue with Zoom being unable to connect to our encrypted stream endpoints. Whilst we wait for an update from Zoom, we are restoring unencrypted endpoints. We'll update once more when this is completed.
- monitoring Jan 21, 2021, 04:47 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 21, 2021, 07:10 PM UTC
As of 16:45 UTC Zoom streaming is operational again. The impact caused the majority of meetings from 07:00 UTC to not stream, and therefore are not playable in the Jiminny platform. If customers had local or cloud recording active, those recordings will be available in their Zoom account. The team sincerely apologizes for the inconvenience.