Jimdo experienced a major incident on January 19, 2023 affecting E-Mail Delivery System Central Europe, lasting 5d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 19, 2023, 05:18 PM UTC
We are currently investigating this issue. If affected, try alternative login URL https://webmail.emailsrvr.com/ or connecting via email client.
- investigating Jan 20, 2023, 02:37 PM UTC
We’re continuing to monitor the situation. Numerous users have reported they are again able to log in to Webmail. If the error still occurs on your end, please try the following: - clear your browser cache and reload the page - log in via https://webmail.emailsrvr.com/ (skip password recovery step, if prompted) - connect to your mail account using any standard email client (e.g. Outlook, Windows Mail, Thunderbird)
- monitoring Jan 25, 2023, 10:31 AM UTC
Our service partner has implemented a fix, and webmail.jimdo.com should be accessible again for all users. If you still run into errors, please try again after clearing the browser cache. Reach out to support, if any issues persist or you have further questions. We'll continue to monitor the situation closely to make sure everything works as intended.
- monitoring Jan 25, 2023, 10:32 AM UTC
Our service partner has implemented a fix, and webmail.jimdo.com should be accessible again for all users. If you still run into errors, please try again after clearing the browser cache. Reach out to support, if any issues persist or you have further questions. We'll continue to monitor the situation closely to make sure everything works as intended.
- resolved Jan 25, 2023, 01:12 PM UTC
This incident has been resolved.