Jimdo experienced a major incident on February 18, 2023 affecting E-Mail Delivery System Central Europe and E-Mail Delivery System North America and 1 more component, lasting 7h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 18, 2023, 07:49 PM UTC
We are currently facing issues with webmail login / email access. Our email provider's engineers are actively investigating the issue. More details will be posted as they become available.
- identified Feb 18, 2023, 09:14 PM UTC
The issue has been identified and a fix is being implemented.
- identified Feb 18, 2023, 11:00 PM UTC
Thank you for your patience. Service is actively being restored and we will continue to keep the status page updated.
- identified Feb 19, 2023, 12:18 AM UTC
Thank you for your continued patience. Engineers are progressing in our efforts to restore service and investigate the root cause. We will update the status page as additional information becomes available.
- resolved Feb 19, 2023, 03:06 AM UTC
On 18 February 2023 starting at 11:55 CST, a portion of our hosted email customers may have experienced email connectivity issues. This issue has been resolved. The impacted mail services were recovered by our Support at 18:20 CST. We have determined this incident was caused by a scheduled process that failed to complete successfully, creating issues with accessing mailboxes. Any mail that would have been sent during this time, was queued and has since been delivered. We do not believe any mail sent during this time would be lost or missing from users mailboxes. A Root Cause Analysis session will be conducted and an Incident Report will be prepared and made available upon request later this week. If you have any questions, please contact a member of your support team. Thank you for your patience.