Jimdo incident
Order confirmations and contact form mails being delayed
Jimdo experienced a major incident on February 23, 2023 affecting E-Mail Delivery System Central Europe, lasting 15h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 23, 2023, 02:12 PM UTC
The issue has been identified and a fix is being implemented.
- identified Feb 23, 2023, 02:39 PM UTC
We are continuing to work on a fix for this issue.
- identified Feb 23, 2023, 04:28 PM UTC
We identified that the root cause of the incident is with a third party - one of our mail providers. All mails are currently waiting in a backlog and will be delivered once the underlying issue is resolved. We escalated this incident with them and are waiting for an update. As soon as there is any news we will update this page and our social media channels.
- monitoring Feb 23, 2023, 10:38 PM UTC
A fix has been implemented and the mail backlog is now processed. We will continue monitoring the system, but it seems to be on track again.
- resolved Feb 24, 2023, 05:58 AM UTC
The issue has been resolved by our service provider. System mails are being consistently delivered again.