Jimdo experienced a minor incident on October 30, 2023 affecting Website Delivery, lasting 7d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Website Delivery
Update timeline
- identified Oct 30, 2023, 01:29 PM UTC
Some domains connected to Jimdo Website Builder websites cannot be opened without the "www." prefix due to missing SSL certificates. The websites can be opened with the full "www.exampledomain.com" address. We're working on a fix ans apologize for the disruption. Jimdo Creator websites are not affected.
- monitoring Nov 01, 2023, 07:49 AM UTC
A fix has been implemented that resolves the issue for most affected domains. Rare exceptions are IDN domains using special non-ascii characters. We are looking into possible solutions for these cases.
- resolved Nov 07, 2023, 11:35 AM UTC
This incident has been resolved.