Jimdo incident
Image delivery degraded on Jimdo Creator Websites
Jimdo experienced a minor incident on January 4, 2024 affecting Image Delivery, lasting 22h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 04, 2024, 11:52 AM UTC
An ongoing technical error is causing some images to no longer be displayed on some Jimdo websites, particularly in gallery and store catalogue elements. Our engineering team has been working on fixing the underlying issue and restoring the missing images. Since January 1st, 2024 we have noticed an increased error rate and have thus reinforced the investigation to find a permanent solution as quickly as possible. Please note that no images have been deleted! While we work an a fix, you can manually restore missing images by toggling settings such as size, image sequence or orientation.
- monitoring Jan 05, 2024, 09:03 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 05, 2024, 10:18 AM UTC
We are continuing to monitor for any further issues.
- resolved Jan 05, 2024, 10:27 AM UTC
This incident has been resolved.