Jimdo incident

Creator websites not accessible

Major Resolved View vendor source →

Jimdo experienced a major incident on June 20, 2024 affecting Website Delivery and Website Delivery and 1 more component, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Jun 20, 2024, 10:25 AM UTC
Resolved
Jun 20, 2024, 10:42 AM UTC
Duration
16m
Detected by Pingoru
Jun 20, 2024, 10:25 AM UTC

Affected components

Website DeliveryWebsite DeliveryImage DeliveryImage DeliveryContent Management SystemContent Management SystemUser-Content DeliveryUser Content DeliveryNameserverNameserver

Update timeline

  1. identified Jun 20, 2024, 10:25 AM UTC

    Creator websites are currently not reachable. We have identified a possible cause and are working on a fix. We apologize for any inconveniences caused while we investigate and fix this issue!

  2. monitoring Jun 20, 2024, 10:34 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jun 20, 2024, 10:35 AM UTC

    The issue has been fixed. We're closely monitoring the system to prevent further outages.

  4. resolved Jun 20, 2024, 10:42 AM UTC

    The incident has been resolved. We apologize for the service interruption!