Jimdo incident

Jimdo Website Builder: Sites not accessible for some visitors

Minor Resolved View vendor source →

Jimdo experienced a minor incident on July 2, 2024 affecting Website Delivery and Website Delivery and 1 more component, lasting 3h 28m. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2024, 02:53 PM UTC
Resolved
Jul 02, 2024, 06:21 PM UTC
Duration
3h 28m
Detected by Pingoru
Jul 02, 2024, 02:53 PM UTC

Affected components

Website DeliveryWebsite DeliveryImage DeliveryImage DeliveryContent Management SystemContent Management SystemUser-Content DeliveryUser Content DeliveryNameserverNameserver

Update timeline

  1. investigating Jul 02, 2024, 02:53 PM UTC

    We are investigating reports of disruptions in website delivery, leading to displays of "invalid address" for some visitors. All affected websites are at the same time fully available to other users. This affects only Jimdo Website Builder (not Creator) sites.

  2. monitoring Jul 02, 2024, 04:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jul 02, 2024, 06:20 PM UTC

    This issue has now been resolved and corrected.

  4. resolved Jul 02, 2024, 06:21 PM UTC

    This incident has been resolved.