Jimdo incident

Mail Accounts can't be displayed and managed on CMS

Minor Resolved View vendor source →

Jimdo experienced a minor incident on July 19, 2024, lasting 2d 7h. The incident has been resolved; the full update timeline is below.

Started
Jul 19, 2024, 09:56 AM UTC
Resolved
Jul 21, 2024, 05:10 PM UTC
Duration
2d 7h
Detected by Pingoru
Jul 19, 2024, 09:56 AM UTC

Update timeline

  1. investigating Jul 19, 2024, 09:56 AM UTC

    We are experiencing an issue with our CMS due to a third-party provider, affecting the ability to view and manage email accounts. Please access your emails directly via webmail (https://webmail.jimdo.com/) until this is resolved. We apologize for the inconvenience and are working to restore full functionality as quickly as possible.

  2. identified Jul 19, 2024, 01:40 PM UTC

    The third-party provider has identified the problem and is actively working on a resolution. Please continue to access your emails through webmail (https://webmail.jimdo.com/) in the meantime. We appreciate your patience and will notify you as soon as the issue is resolved.

  3. resolved Jul 21, 2024, 05:10 PM UTC

    We are pleased to inform you that the issue affecting the management and viewing of email accounts through our CMS has been resolved. Our third-party provider has successfully addressed the problem, and full functionality has been restored. You can now manage and view your email accounts directly through our CMS as usual. We apologize for any inconvenience this may have caused and appreciate your patience during this time.