Jimdo incident

Jimdo Website Builder: Email settings reset for some domains

Minor Resolved View vendor source →

Jimdo experienced a minor incident on April 25, 2025 affecting Website Delivery and Website Delivery and 1 more component, lasting 19h 8m. The incident has been resolved; the full update timeline is below.

Started
Apr 25, 2025, 11:18 AM UTC
Resolved
Apr 26, 2025, 06:27 AM UTC
Duration
19h 8m
Detected by Pingoru
Apr 25, 2025, 11:18 AM UTC

Affected components

Website DeliveryWebsite DeliveryImage DeliveryImage DeliveryContent Management SystemContent Management SystemUser-Content DeliveryUser Content DeliveryNameserverNameserver

Update timeline

  1. identified Apr 25, 2025, 11:18 AM UTC

    We are currently investigating an issue where domain settings for a portion of our customers appear to have been reset. As a result, customers who use their Jimdo domain with external email providers may experience disruptions, such as being unable to send or receive emails through their domain-based email addresses. If your domain is affected, manually restoring the email settings should resolve this presently while our engineers are working on a global solution.

  2. identified Apr 25, 2025, 12:49 PM UTC

    Our engineers have implemented a fix for the issue. It will take a couple of hours to roll out. In the meanwhile, manually restoring the settings will still work.

  3. resolved Apr 26, 2025, 06:27 AM UTC

    The error has been resolved. All missing records should be restored. If you need any assistance, please reach out to our support team