Jimdo incident

Some Jimdo Creator websites not accessible

Minor Resolved View vendor source →

Jimdo experienced a minor incident on May 14, 2025 affecting Website Delivery and Website Delivery and 1 more component, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
May 14, 2025, 07:32 AM UTC
Resolved
May 14, 2025, 07:57 AM UTC
Duration
25m
Detected by Pingoru
May 14, 2025, 07:32 AM UTC

Affected components

Website DeliveryWebsite DeliveryImage DeliveryImage DeliveryContent Management SystemContent Management SystemUser-Content DeliveryUser Content DeliveryNameserverNameserver

Update timeline

  1. investigating May 14, 2025, 07:32 AM UTC

    We are investigating an issue with Creator websites not loading, returning a "bad gateway" error message.

  2. identified May 14, 2025, 07:45 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 14, 2025, 07:46 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring May 14, 2025, 07:49 AM UTC

    The incident has been mitigated. All websites should be available again. We're closing monitoring the systems to ensure stable functionality.

  5. monitoring May 14, 2025, 07:50 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved May 14, 2025, 07:57 AM UTC

    This incident has been resolved.