JetRails experienced a major incident on May 13, 2020 affecting JetRails Managed Data Center Network and JetRails Cloud Network, lasting 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 13, 2020, 10:18 AM UTC
The issue is currently being investigated
- monitoring May 13, 2020, 10:46 AM UTC
Issue has been identified as network event and remedied. All services have been restored.
- resolved May 13, 2020, 11:04 AM UTC
The issue was identified as a problem with an upstream provider. Provider has been removed from the network mix. Incident has been resolved.
- postmortem May 13, 2020, 05:01 PM UTC
**Event Date:** May 13th, 2020 **Start of Event:** 05:01:47 AM CST **End of Event:** 05:40:13 AM CST **Duration of Event:** 39 MINS Network transit partner provided degraded routes resulting in segments of the network becoming unreachable for some users. Routes identified and rerouted through another provider to restore service. Upstream provider acknowledged a regional network issue and is working to restore service. Provider will be re-added into the mix once issue is resolved.