JetRails experienced a major incident on January 29, 2021 affecting JetRails Managed Data Center Network, lasting 1h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 29, 2021, 02:46 AM UTC
We are currently investigating an outage affecting a segment of our network.
- resolved Jan 29, 2021, 03:48 AM UTC
The incident has been resolved, all systems are operational.
- postmortem Jan 29, 2021, 04:50 PM UTC
1/28/2021 20:01 CST our NOC received an alert of multiple systems being unavailable. Outage was localized to a small subset of systems in a single network segment. 1/28/2021 20:09 CST issue was identified as a network event and was escalated to our DC team 1/28/2021 20:53 CST issue has been diagnosed and a fix was developed 1/28/2021 21:40 CST the fix has been implemented and connectivity was restored Total incident impact time: 1 hour 42 minutes Cause: Networking equipment