Jenzabar experienced a notice incident on September 21, 2021 affecting North America East, lasting 5h 47m. The incident has been resolved; the full update timeline is below.
Affected components
North America East
Update timeline
- investigating Sep 21, 2021, 09:59 PM UTC
A host in our North America East datacenter has suffered a failure. All VMs have been restarted other hosts in the cluster. We are investigating the cause of the host failure.
- monitoring Sep 21, 2021, 11:45 PM UTC
We have determined that one of the processors in the host failed. The bad processor has been replaced, and we are running tests.
- resolved Sep 22, 2021, 03:47 AM UTC
The host has survived our burn-in testing and has been returned to our production cluster.