Jenzabar experienced a critical incident on December 12, 2022 affecting North America Central, lasting 3d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 12, 2022, 11:51 AM UTC
Technicians discovered that our Dallas datacenter location became unavailable at around 6:10am EST. Services were restored around 6:40am EST We are still investigating the issue with IBM datacenter technicians to find the root cause of this outage.
- investigating Dec 12, 2022, 07:22 PM UTC
Technicians discovered that our Dallas datacenter location became unavailable at around 2:02pm EST. Technicians are working with IBM to resolve the problem.
- investigating Dec 12, 2022, 07:33 PM UTC
Correction 2:02 pm was start of downtime start time. Services were restored around 2:29 pm EST. Technicians are working with IBM to determine the root cause.
- investigating Dec 12, 2022, 07:58 PM UTC
Technicians discovered that our Dallas datacenter location became unavailable at around 2:55 pm EST. Technicians are working with IBM to resolve the problem.
- investigating Dec 12, 2022, 08:32 PM UTC
Services were restored earlier. We continue to work with IBM on the root cause.
- monitoring Dec 13, 2022, 02:16 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 15, 2022, 05:01 PM UTC
This incident has been resolved.