Jenzabar experienced a minor incident on August 4, 2023 affecting North America Central, lasting 2d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 04, 2023, 07:57 PM UTC
We are observing further network disruptions. We are working with IBM Cloud to identify the cause of this disruption.
- monitoring Aug 04, 2023, 09:22 PM UTC
A manual failover was performed on an upstream router. This appears to have solved the current network performance issues, but we will continue to monitor the environment.
- investigating Aug 04, 2023, 10:47 PM UTC
We are observing network disruptions, again. We are working with IBM Cloud to identify the cause of this disruption.
- investigating Aug 05, 2023, 11:36 AM UTC
We continue to observe network disruptions and are continuing to work closely with the IBM data center to get to the root of the problem.
- monitoring Aug 05, 2023, 12:40 PM UTC
A patch has been applied to the edge firewall appliances. We will continue to monitor stability and performance of services and customer workloads in our Dallas location.
- resolved Aug 07, 2023, 04:40 PM UTC
The patches have stabilized network performance. The hardware vendor is attributing our symptoms to a bug in our previous OS version.