Jenzabar experienced a minor incident on January 23, 2025 affecting North America East, lasting 18h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 23, 2025, 07:17 PM UTC
IBM is currently investigating a problem in this location that has caused degraded network performance and brief periodic connectivity interruptions for multiple customers. As soon as we have more details, we will provide an update. If you are experiencing problems connecting to resources, it is most likely related to this.
- investigating Jan 23, 2025, 07:54 PM UTC
For reference, we have confirmed two times of brief network connectivity issues in the east coast location. These times were: ~11:34am EST ~1:31pm EST There may have been one other time earlier this morning, but that time hasn't been confirmed by our internal monitoring.
- monitoring Jan 23, 2025, 08:08 PM UTC
At this time, IBM technicians have identified and corrected the issues that occurred at the time listed previously. This case is being moved to "Monitoring" status with normal operation at this time. As more information becomes available, we will continue to post updates to this outage entry. -Jenzabar Cloud Infrastructure Team
- resolved Jan 24, 2025, 01:44 PM UTC
This incident has been resolved.