Jenzabar experienced a minor incident on January 30, 2025 affecting North America East, lasting 16h 18m. The incident has been resolved; the full update timeline is below.
Affected components
North America East
Update timeline
- investigating Jan 30, 2025, 08:54 PM UTC
Jenzabar is aware of connectivity issues within our North America East data center. We are working with IBM Cloud to investigate the problem.
- monitoring Jan 30, 2025, 11:28 PM UTC
Though we have not yet identified the cause, it appears that the connectivity issues have resolved and only affected a subset of clients in this data center. We will continue to monitor this situation, but if you experience further connectivity issues, please create or update a ticket with details about your experience.
- resolved Jan 31, 2025, 01:13 PM UTC
No confirmed outage at the data center. Issue believed to be isolated to brief regional internet instability.