Jenzabar incident

Network connectivity issue in North America East datacenter

Major Resolved View vendor source →

Jenzabar experienced a major incident on April 28, 2025 affecting North America East, lasting 1h 54m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2025, 01:31 PM UTC
Resolved
Apr 28, 2025, 03:25 PM UTC
Duration
1h 54m
Detected by Pingoru
Apr 28, 2025, 01:31 PM UTC

Affected components

North America East

Update timeline

  1. investigating Apr 28, 2025, 01:31 PM UTC

    We are currently investigating a network connectivity issue in our North America East datacenter. At this time, all connectivity issues appear to be isolated to the North America East location only.

  2. resolved Apr 28, 2025, 03:25 PM UTC

    The Cloud Infrastructure team was able to correct the issue -- all connectivity issues that were present before should no longer be a problem at this time. Additionally, there are on-going efforts to find out why this keeps happening. Cloud Infrastructure is currently working with IBM to determine next steps and develop an action plan to help keep this from happening in the future.