Jenji experienced a minor incident on July 26, 2021, lasting 42d. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jun 13, 2022, 04:02 PM UTC
We're experiencing an elevated level of Vault France errors and are currently looking into the issue. No data is at risk.
- postmortem Jun 13, 2022, 04:03 PM UTC
September 6th, 13:57pm - degradation detected in the API responses of our supplier for legal e-archiving in France \(“500 Internal Server Error” and “401 Non autorisé“\). September 6th, 15:37pm - A ticket was opened by the Jenji Engineering team, with supplier number INC-23287. September 6th, 16:05pm - the errors were acknowledged by our supplier, and work started on their end on the analysis. September 7th, 17:35pm - the queued files were successfully all synced and traffic went back to normal. September 9th, 13:59pm - our supplier increased the resources allocated to the service to prevent further outages.