Jellyfish experienced a major incident on May 27, 2025 affecting Web Application, lasting 3h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Web Application
Update timeline
- identified May 27, 2025, 01:55 PM UTC
The issue has been identified and a fix is being implemented.
- identified May 27, 2025, 01:57 PM UTC
We are continuing to work on a fix for this issue.
- identified May 27, 2025, 02:03 PM UTC
We've identified a fault in one of our third-party providers and are actively working towards a way to mitigate.
- monitoring May 27, 2025, 03:32 PM UTC
Our third party service provider issue has been mitigated. We are currently monitoring our system to ensure our service's stability.
- monitoring May 27, 2025, 04:46 PM UTC
After monitoring our systems for the past hour we've determined that the fix deployed by our vendor was successful and our web application has returned to normal operation.
- resolved May 27, 2025, 04:46 PM UTC
This incident was successfully resolved at 11:46AM EST.