Jellyfish experienced a critical incident on September 20, 2022 affecting Web Application and Data Ingestion, lasting 3h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 20, 2022, 09:10 PM UTC
The Jellyfish is aware that the site is down. We are actively investigating and will provide an update once the root cause has been identified. We apologize for any inconvenience.
- investigating Sep 20, 2022, 09:13 PM UTC
The application has been restored. Investigation into root causes still underway. We will post more updates as they are available.
- monitoring Sep 20, 2022, 09:43 PM UTC
The team has identified the root cause of today's outage: human error caused some infrastructure services to be stopped unintentionally. Service has been restored, and we are monitoring. We apologize again for the inconvenience.
- resolved Sep 21, 2022, 12:11 AM UTC
This incident has been resolved.