Jeff Dodge Technologies incident

Media Server Outage

Minor Resolved View vendor source →

Jeff Dodge Technologies experienced a minor incident on December 16, 2021 affecting MySQL Server and 3CX Phone System, lasting 1d 17h. The incident has been resolved; the full update timeline is below.

Started
Dec 16, 2021, 06:45 AM UTC
Resolved
Dec 18, 2021, 12:25 AM UTC
Duration
1d 17h
Detected by Pingoru
Dec 16, 2021, 06:45 AM UTC

Affected components

MySQL Server3CX Phone System

Update timeline

  1. investigating Dec 16, 2021, 06:45 AM UTC

    A outage was detected with our Wowza Media Server hosted at AWS. We are currently investigating this issue.

  2. identified Dec 16, 2021, 06:46 AM UTC

    The issue has been identified as an ongoing issue with Amazon Web Services (AWS). We also host our MySQL and 3CX Phone Systems at AWS but they both seem to be fully operational. Amazon is aware of the issue and it is currently being worked on.

  3. identified Dec 16, 2021, 06:50 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Dec 17, 2021, 11:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Dec 20, 2021, 07:25 AM UTC

    This incident has been resolved. All AWS Services are working properly.