DNS failure

Update timeline

1. investigating Jul 22, 2021, 04:29 PM UTC

   The AIC Platform across all regions are currently affected by a DNS failure, we're currently investigating the root cause and actively working to restore the service.

2. investigating Jul 22, 2021, 04:36 PM UTC

   We've identified emergency measures that will allow us to recover Capture API service, and are in progress applying it everywhere. In some certain regions, the Capture service is already partially or fully recovered. We're currently investigating additional methods to restore all services.

3. resolved Jul 22, 2021, 05:29 PM UTC

   Service recovered, we're continuing to monitor closely.

4. postmortem Jul 23, 2021, 12:46 PM UTC

   July 27, 2021 A full RCA has been published that is available to you upon request of your Akamai sales team. This may be shared with your organization under NDA. Sincerely, Andrew Ward \(CISSP\) ‌ July 23, 2021 This service incident that impacted Akamai Identity Cloud \(AIC\) was a result of the global outage affecting DNS services on the Akamai Enhanced SSL \(ESSL\) network. The AIC solution relies upon the ESSL network and DNS for service delivery. At this time it appears a software change was implemented that incurred a defect in DNS. The software change was rolled back within an hour and the situation was fully mitigated. At this time the Akamai incident management team continues to investigate the matter. A Root Cause Analysis \(RCA\) can be expected in the future, but given the complexity and scale of the this event AIC customers should expect a week or longer may be needed for a RCA to be published by the incident management team. Sincerely, Andrew Ward \(CISSP\) Sr. Director Product Management Akamai Technologies, Inc.