Jane experienced a minor incident on October 17, 2018, lasting 34m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 17, 2018, 03:45 PM UTC
We're hearing reports that some customers' connection to Jane is very slow. Jane is performing normally, so it looks like there are internet issues occurring. We're investigating further though.
- monitoring Oct 17, 2018, 04:06 PM UTC
The networking issues should now be resolved. One of our data centers had a network connectivity issue that was affecting a portion of customers, but it's been resolved now.
- resolved Oct 17, 2018, 04:19 PM UTC
This incident has been resolved.