Jane experienced a major incident on October 30, 2018, lasting 3h 17m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 30, 2018, 08:43 PM UTC
We're hearing that some customers are getting a message about Jane not responding in a timely fashion. Our team is investigating this right now.
- monitoring Oct 30, 2018, 08:45 PM UTC
Our team has made some tweaks to Jane and we think that should take care of the issues with Jane taking too long to respond. We'll keep a close eye on things for the next few minutes though.
- identified Oct 30, 2018, 11:39 PM UTC
We've just heard about some issues in the past few minutes so our team is investigating.
- monitoring Oct 30, 2018, 11:49 PM UTC
We've made the necessary changes to get Jane back to her normal snappy self. We're watching these tweaks closely over the next few min though.
- resolved Oct 31, 2018, 12:01 AM UTC
This incident has been resolved.