Jane experienced a major incident on November 5, 2018, lasting 34m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Nov 05, 2018, 10:05 PM UTC
We are currently investigating an issue with our Canada Central 2 servers. Customers connecting to that server will be experiencing some slow response times.
- investigating Nov 05, 2018, 10:17 PM UTC
Our team has made some progress narrowing the scope of the issue. We're working as fast as we can to resolve this.
- monitoring Nov 05, 2018, 10:28 PM UTC
We've implemented some temporary changes that we think should resolve this issue.
- resolved Nov 05, 2018, 10:39 PM UTC
This incident has been resolved.