Jane incident

Jane Payments powered by Payfirma are not being processed

Minor Resolved View vendor source →

Jane experienced a minor incident on April 17, 2019 affecting Web App - Canada and Web App - US West, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2019, 05:55 PM UTC
Resolved
Apr 17, 2019, 06:10 PM UTC
Duration
14m
Detected by Pingoru
Apr 17, 2019, 05:55 PM UTC

Affected components

Web App - CanadaWeb App - US West

Update timeline

  1. investigating Apr 17, 2019, 05:55 PM UTC

    For customers who have Jane Payments powered by Payfirma, the payments are not being processed currently. We're working with Payfirma to find out what is happening right now. Note that Jane Payments powered by Stripe is NOT affected (you'll be using Stripe if you signed up for Jane Payments after mid-October).

  2. identified Apr 17, 2019, 06:06 PM UTC

    Payfirma is making process identifying the issue as payments are starting to get processed now.

  3. resolved Apr 17, 2019, 06:10 PM UTC

    All Payfirma powered Jane Payments are processing normally again.