Jane incident

Jane isn't responding for a small number of Jane customers

Major Resolved View vendor source →

Jane experienced a major incident on June 11, 2019 affecting Web App - Canada, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Jun 11, 2019, 10:11 PM UTC
Resolved
Jun 11, 2019, 10:33 PM UTC
Duration
21m
Detected by Pingoru
Jun 11, 2019, 10:11 PM UTC

Affected components

Web App - Canada

Update timeline

  1. investigating Jun 11, 2019, 10:11 PM UTC

    For a small number of customers, Jane isn't responding. Our team is troubleshooting the issue and working as fast as we can to restore access to Jane.

  2. identified Jun 11, 2019, 10:17 PM UTC

    Our team is making progress and we've identified the source of the issue. We're working to bring Jane back as soon as possible!

  3. monitoring Jun 11, 2019, 10:20 PM UTC

    And we're back! Our team has implemented the necessary changes and Jane should be performing normally again. We'll keep close watch on things over the next few minutes, but things are looking good right now.

  4. resolved Jun 11, 2019, 10:33 PM UTC

    This incident has been resolved.