Jane experienced a major incident on June 13, 2019 affecting Web App - US West, lasting 14m. The incident has been resolved; the full update timeline is below.
Affected components
Web App - US West
Update timeline
- investigating Jun 13, 2019, 08:47 PM UTC
For a small number of US customers, Jane isn't responding--you'll be directed to an error page instead. Our team is working to diagnose the source of the problem and we'll post updates here as soon as we know more.
- monitoring Jun 13, 2019, 08:51 PM UTC
Our team has made some changes to Jane and Jane should be responding normally now. We'll keep a close eye on things though.
- resolved Jun 13, 2019, 09:02 PM UTC
This incident has been resolved.