Jane incident

Admin schedules are not loading for certain Jane accounts

Major Resolved View vendor source →

Jane experienced a major incident on June 18, 2019 affecting Web App - Canada, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Jun 18, 2019, 10:41 PM UTC
Resolved
Jun 18, 2019, 10:57 PM UTC
Duration
16m
Detected by Pingoru
Jun 18, 2019, 10:41 PM UTC

Affected components

Web App - Canada

Update timeline

  1. investigating Jun 18, 2019, 10:41 PM UTC

    We're hearing reports of a few accounts are having problems loading up their schedules and our team is looking into it now. We'll post an update as soon as we know more.

  2. monitoring Jun 18, 2019, 10:46 PM UTC

    All accounts should be back up and running now. We're keeping a close watch on things still, just to be sure though.

  3. resolved Jun 18, 2019, 10:57 PM UTC

    This incident has been resolved.