Jane experienced a minor incident on June 26, 2019, lasting 31m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jun 26, 2019, 06:20 PM UTC
We're hearing reports of slow loading from customers who are on our Canada East data centre. Our team is seeing some slower than normal response times on that server and we're actively investigating the cause of this.
- identified Jun 26, 2019, 06:29 PM UTC
We've made some progress identifying what we think is the source of the issue. We're implementing a few changes to Jane to see if that addresses the issue.
- monitoring Jun 26, 2019, 06:40 PM UTC
Jane is back to responding normally now but we're keeping a close eye on things to ensure that things stay stable over the next 30 min.
- resolved Jun 26, 2019, 06:51 PM UTC
This incident has been resolved.