Jane experienced a minor incident on July 10, 2019 affecting Web App - Canada and Web App - US West, lasting 18m. The incident has been resolved; the full update timeline is below.
Affected components
Web App - CanadaWeb App - US West
Update timeline
- investigating Jul 10, 2019, 04:55 PM UTC
One of our Jane Payments processors (Stripe) is currently experiencing some issues handling payment requests. As a result, you'll notice some errors getting payments processed. Stripe is actively investigating and we'll post an update once we know more from them.
- resolved Jul 10, 2019, 05:13 PM UTC
Payments are now processing normally again--hurray! Stripe is monitoring closely to make sure that things keep working as they should.