Jane experienced a minor incident on July 10, 2019 affecting Web App - Canada and Web App - US West, lasting 1h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Web App - CanadaWeb App - US West
Update timeline
- identified Jul 10, 2019, 09:38 PM UTC
One of our Jane Payments processors (Stripe) is currently experiencing some issues handling payment requests. As a result, you'll notice some errors getting payments processed. Stripe is actively investigating and we'll post an update once we know more from them.
- monitoring Jul 10, 2019, 10:09 PM UTC
We're starting to see some payments trickle in so it looks like Stripe has made some corrections. We'll keep an eye on things and post updates as we get more information.
- resolved Jul 10, 2019, 10:51 PM UTC
This incident has been resolved.