Jane experienced a major incident on August 26, 2019, lasting 32m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 26, 2019, 06:52 PM UTC
Our team is currently investigating the cause of slowness.
- investigating Aug 26, 2019, 07:04 PM UTC
We are continuing to investigate the issue affecting Jane's performance. Thank you for your patience.
- investigating Aug 26, 2019, 07:13 PM UTC
We are working closely with our data centre provider to identify the source of the issue.
- monitoring Aug 26, 2019, 07:16 PM UTC
We've identified the issue and will continue to monitor Jane's performance.
- resolved Aug 26, 2019, 07:24 PM UTC
This incident has been resolved.