Jane experienced a minor incident on October 23, 2019 affecting Web App - Canada and Web App - US West, lasting 1h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Web App - CanadaWeb App - US West
Update timeline
- investigating Oct 23, 2019, 06:41 PM UTC
Payfirma customers are currently experiencing difficulty taking payments. Clinics using Jane Payments are unaffected.
- investigating Oct 23, 2019, 06:53 PM UTC
We've been in touch with Payfirma and they've confirmed that they're investigating what's at issue. We'll keep updates posted here as we know more.
- investigating Oct 23, 2019, 07:25 PM UTC
Quick update--the Payfirma team is continuing to work on the issue. And to clarify, Jane Payments (powered by Stripe) is unaffected.
- monitoring Oct 23, 2019, 07:41 PM UTC
It looks like all the Payfirma payments are processing normally now.
- resolved Oct 23, 2019, 07:57 PM UTC
This incident has been resolved.